> ## Documentation Index
> Fetch the complete documentation index at: https://api.vitarelay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails your patients receive

> The automatic patient emails for orders placed through the API, and how they're branded.

# Emails your patients receive

When your app places orders and sends intakes through the API, VitaRelay emails the patient for you.
You don't have to build these, and they never say "VitaRelay" — they're sent in **your clinic's
brand**.

## What's sent

| Email | When | What it says |
| - | - | - |
| **Order confirmed** | An order is **paid** — a card-on-file order immediately, or a `patient_checkout` order when the patient pays | "Your order VR-… is confirmed — placed by *your clinic*", with the order number, total and shipping speed |
| **Intake received** | An intake comes in, from the patient or from your app | "We received your intake" and that it's on its way to a provider |
| **Order tracking** | Shipped, out for delivery, delivered, cancelled, or a problem | The usual tracking updates |

If the order is waiting on a health intake, the **order confirmed** email also carries the intake link
as its main button, on your own domain.

### Patients who don't have a login yet

A patient created through the API has no VitaRelay login. They get **one email, not two**: the
confirmation above **plus a "Create your account" button** with your clinic's own sign-up link. The
link attaches their new login to the patient record you created, so there's no duplicate patient.
The link is reused until it expires (a few days); a new one is made the next time an email goes out.
A patient who already has a login gets the plain confirmation.

## Branding and sender

* The name, logo and colors are your clinic's. All links point at your own domain.
* The email is sent from your **verified sending domain** (for example `noreply@mail.yourclinic.com`).
  Until a sending domain is verified for your clinic, it's sent under your display name from
  VitaRelay's address.
* The contents are PHI-free: an order number, total and shipping speed — never products or answers.

## What is *not* sent

* Nothing is sent for an order that is **unpaid** or a dry run — an order that is never paid isn't
  announced to the patient.
* Nothing is sent to a patient with **no email on file**, or one who has switched notifications off.
* Each email is sent **once** per order or intake, even if your request is retried.

<Note>
  Want to send your own emails too? Use the webhooks — `order.paid`, `order.shipped`,
  `intake.submitted`, and the rest — to trigger them from your system.
</Note>


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